Shipping & Privacy Policies
Buyer is responsible for paying customs fees.
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- Returns & Exchanges:
Gallery of Wigs' staff wants our customers to be satisfied with their purchases and comfortable with our services. If you would like to make an exchange for a style or color, please email us at email@example.com We will make your return as easy as possible for you. Because we provide you with the lowest possible prices on the Internet, there will be a 15% ($15 minimum) restocking fee for each wig returned or exchanged. To be eligible for a return or exchange, all returns must be made within 7 days of receiving your merchandise, in the original factory condition – unaltered in any way, tags intact, unworn, no products applied to hair, no smoking or perfume smell. Only 1 of multiple same wig style and color can be returned. The flat rate shipping fee plus any additional shipping charge incurred by our company when shipped to your destination is not refundable. Wigs shipped without a factory box, per customer request, are not eligible for return. Complete color rings (in original condition with all color swatches attached) are returnable for store credit only. Any wig or color ring that does not meet these requirements will be returned to the customer with the additional shipping fee. Gallery of Wigs reserves the right to raise the restocking fee or in extreme cases, refuse the return for customers who have a history of high volume of returns.
- Please include a copy of your sales receipt and instructions in your return.
- Human Hair products, clearance items and accessories are not returnable.
- Please call us at 203-753-1355 if you have any questions or concerns.
- All orders are processed at 11:00 AM Eastern Time. If you order after 11:00AM, your order will be processed the following business day. There is a 15% cancellation fee for each item cancelled after processing time. There are no cancellations on sales or closeouts.
- Customers who cancel their order due to out of stock merchandise will not be charged a cancellation fee.
GalleryOfWigs.com strictly protects the privacy of our clients and users. All personal information is confidential and is not sold, reused, rented, disclosed or loaned. Your personal information is used by GalleryOfWigs.com solely for the purpose of fulfilling your order and making your shopping experience a pleasant one.